At Darjeeling Tea Boutique, customer satisfaction is our top priority. We strive to provide the best quality products and services. Below are our refund and return policies:
Refund and Replacement Policy
A) Lost Packages
Lost Packages: If your package is lost in transit, we offer a full refund or a replacement. Our shipping partners are some of the best in the industry, providing tracking facilities to ensure the safety and timely delivery of your orders.
B) Damaged Packages
Damaged Packages: If your package arrives damaged, please contact our customer support team immediately. We will arrange for a replacement or a full refund, whichever suits you best.
C) Non Returnable Items
Non-Returnable Items: As our products are food items, we do not accept returns. This policy is in place to ensure the safety and wellbeing of all our customers. Once a tea package is opened, it cannot be resold or redistributed for health and safety reasons.
At Darjeeling Tea Boutique, we prioritize the safety and health of all our customers. Given that our products are consumable food items, we have a strict non-return policy for opened packages. Once a tea package is opened, it cannot be resold or redistributed due to the following reasons:
1. Health and Safety Concerns:
- Contamination Risk: Opened packages of tea may be exposed to contaminants or allergens, making them unsafe for other customers.
- Integrity of the Product: Ensuring the freshness and quality of our tea is paramount. Once opened, the tea’s flavor and aroma can degrade, compromising the premium quality we promise.
2. Ensuring Customer Trust:
- Guaranteed Freshness: We want every customer to enjoy our tea in its freshest form. By not accepting returns, we ensure that each package sold is unopened and uncontaminated.
- Consumer Confidence: Knowing that our products are never resold once opened builds trust and confidence in our brand.
3. Ethical and Regulatory Compliance:
- Food Safety Regulations: We adhere to strict food safety regulations and guidelines, which prohibit the resale of opened food items.
- Ethical Responsibility: It is our ethical duty to ensure that every customer receives a safe and high-quality product.
Our Commitment
While we do not accept returns of opened tea packages, we are committed to providing alternative solutions to ensure no loss to the buyer:
- Refunds for Lost Packages: If your package is lost in transit, we will offer a full refund or a replacement.
- Damaged Packages: If your package arrives damaged, we will provide a refund or a suitable alternative.
- Customer Support: Our customer support team is always ready to assist with any concerns or issues you may have.
How to Request a Refund or Replacement
- Contact Us: Reach out to our customer support team via email or phone within 30 days of receiving your order.
- Provide Details: Share your order number, a description of the issue, and any relevant photographs (if applicable).
- Resolution: We will process your request promptly and provide a refund or replacement without any loss to you.
C) Shipping Information
Shipping Partners: We partner with reputable shipping companies that offer reliable services and tracking facilities to ensure your order reaches you safely and on time.
Tracking Your Order: Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment until it reaches your doorstep. More information on shipping at this link.
We hope this policy provides you with the assurance that your satisfaction and safety are our priorities. Thank you for choosing Darjeeling Tea Boutique!